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Outages, failed systems, failed restores, suspicious activity, vendor loops, and broken workflows that can be attacked remotely.
Services command menu
What broke?
Do not shop a category. Pick the pressure point. 3PS routes the call, owns the facts, pushes the vendors, and stays with the problem until leadership has proof.
Not a services brochure. A route out of the mess.
Call. Prove. Recover. Prevent.
Command
Start with the situation.
The right 3PS service depends on the clock. Active incidents need response. Weird signals need proof. Repeated failures need monthly ownership.
Active attack
Ransomware or virus is moving.
Contain spread, preserve evidence, validate restore points, coordinate vendors, and brief leadership.
Open ransomware response Production downThe business is stopped and every vendor says green.
Build the timeline, test every handoff, isolate the failing service, and force the next fix into view.
Open operational escalation Restore failedThe backup passed until recovery mattered.
Find known-good restore points, rebuild the dependency order, and prove what can safely come back online.
Open backup and DR Vendor deadlockThe problem is trapped between support desks.
Collect evidence, challenge claims, pressure the right party, and turn ticket noise into accountable action.
Bring senior ownership Exposure proofYou need to know what attackers can see.
Run public checks first, then turn domains, IPs, breach clues, and approved data into a leadership report.
Open Signal Desk M365, email, DNSMail is blocked, spoofed, failing, or compromised.
Check MX, SPF, DKIM, DMARC, risky sign-ins, mailbox rules, tenant posture, and mail-flow clues.
Open security ownership Monthly ownershipYou want fewer emergencies and faster answers.
Annual retainers billed monthly for senior escalation, recovery planning, vendor pressure, and proof packets.
See retainers Stack ownershipYou have tools, but they do not work together under pressure.
EDR, email, backup, identity, SASE, SIEM, network, and cloud tooling managed as a system, not a pile.
Open 3PS Lock
Emergency
When the clock matters, skip the catalog.
Remote response starts in minutes. Onsite is available when the problem needs hands in the room. Pricing starts at $500/hour for non-retained emergency response, with retained response from $400/hour.
When hands matter.
Same-day onsite in reachable U.S. regions, with international onsite by arrangement when flights, access, and safety allow.
One pressure point.
3PS coordinates identity, endpoint, firewall, cloud, backup, network, app, and vendor signals into one recovery path.
Reports
Proof before opinion.
Signal Desk is where the public clues start: DNS, email posture, exposure, reputation, dark-web leads, and attack-surface findings. The deeper reports run with client consent.
Preparedness
The monthly plan is how emergencies get smaller.
Retainers are annual agreements billed monthly. Tools are extra. The retainer buys the thing tools do not: senior ownership, environment memory, recovery practice, vendor pressure, and plain-English proof.
From $54k/yr
Billed from $4,500/month for priority escalation, monthly review, vendor pressure, and evidence notes.
From $102k/yr
Billed from $8,500/month for deeper systems review, response planning, automation planning, and proof packets.
From $180k/yr
Billed from $15,000/month for high-dependency environments where downtime becomes revenue, patient, legal, or compliance risk.
What 3PS owns
The part everyone else tries to hand off.
- Root cause: what actually failed and what is only noise.
- Containment: what has to be stopped before recovery is safe.
- Recovery order: what comes online first, and why.
- Vendor pressure: who owes the next action and what evidence proves it.
- Leadership record: what happened, what changed, what remains, and what prevents repeat failure.
Still not sure?
Start with the symptom.
System down, ransomware, failed restore, email issue, strange alert, ugly vendor loop, open exposure, broken app, missing data. Bring that. We will route it.