You call us before the room burns down.
Bring us in when the symptoms are ugly, the client is scared, or the vendor loop is consuming your team.
MSP escalation partner
We take the fire. You keep the client.
When a client has ransomware, a failed restore, a business outage, or a vendor deadlock, 3PS can step in as the senior escalation bench without turning the referral into a land grab.
Standard partner model
White-label under the MSP by default. Direct with referral fee only when everyone agrees in writing before work starts.
Written promise
The fear is obvious. We name it.
MSPs do not refer emergency work if the escalation partner might steal the account. Our no-poach promise belongs in writing, not just in friendly website copy.
- No solicitationWe do not pursue referred clients for managed services, retainers, or stack work without written partner approval.
- Partner owns MSP laneHelpdesk, recurring managed services, user support, and normal account ownership stay with the partner.
- Proof goes backThe partner gets the timeline, actions, evidence index, restore status, remaining risk, and next-fix list.
- Commercial clarityWhite-label is the default. Direct engagement plus referral fee is available only by prior agreement.
We work under the agreed model.
White-label, partner-led, or direct with referral fee. The model is decided before the emergency, not during it.
Senior engineers own the hard part.
Containment, restore triage, M365 and identity checks, backup validation, vendor pressure, and leadership-ready facts.
The client comes back to you.
We close with a proof packet and a clear next-fix list so you can keep leading the account after the fire is out.
Where 3PS fits
Use us for the problem that should not become your whole month.
We are not trying to become your helpdesk, your per-seat competitor, or your client relationship. We are the escalation bench for the ugly work, including regulated clients where HIPAA, SOC 2, CMMC, counsel, insurer, or audit constraints matter.
- RansomwareContain spread, preserve evidence, validate backups, coordinate vendors, and brief leadership.
- Failed restoreProve what works, what failed, what data is recoverable, and what recovery path is real.
- Vendor deadlockForce the handoff into view with timelines, packet captures, logs, tickets, and boundaries.
- Exposure reportGive the client a clear attack-surface or dark-web brief without turning it into another tool demo.
Have the agreement before the first ugly call.
We will send the written no-poach agreement, choose the commercial model, and document when to hand us the call. That is the partner product.
Start the MSP partner agreement