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CRITICAL RESPONSE ↗TALK TO 3PS
CRITICAL RESPONSE / BUSINESS-CRITICAL TECHNOLOGY EVENTS

WHEN THE
BUSINESS
CANNOT WAIT.

Cyber incidents. Outages. Infrastructure failures. Major technical escalations. A direct path to senior 3PS resources.

CALL (877) 374-8787REQUEST CRITICAL RESPONSE

State the impact. Establish the scope.
Bring the technical response together.

BRING US THE INCIDENT. WE WILL CONNECT THE WORK.

ACROSS SYSTEMS.
ACROSS VENDORS.

01

Cybersecurity incidents & ransomware

02

Business-critical outages

03

Infrastructure & network failures

04

Cloud & Microsoft 365 incidents

05

Data recovery & failed migrations

06

Major performance issues & technical escalation

URGENT CONTACT / CRITICAL RESPONSE

GET THE RIGHT
PEOPLE INVOLVED.

For an active incident, call first. Prepare the essential context here so the response team can understand the business impact.

CALL (877) 374-8787

Submitting an inquiry does not book a response team. Call to confirm availability and engagement with 3PS.

Your request goes directly to [email protected]. An active incident? Call first to confirm availability.

Keep passwords, access tokens, and sensitive records out of this initial request.

Submitting a request is not a dispatched response. Call first and confirm availability with 3PS.

CRITICAL RESPONSE / STARTING INVESTMENT

SENIOR RESPONSE.
DEFINED ENGAGEMENT.

NON-RETAINED CRITICAL RESPONSE$500/hour

Starting rate for security incidents, outages, infrastructure failures, and other critical technology events.

RETAINED CRITICAL RESPONSE$400/hour

Starting rate for organizations with an active 3PS readiness or operations agreement. Priority access and preferred response pricing.

Availability, scope, applicable rates, and commercial terms are confirmed before work begins.

EXPLORE READINESS & OPERATIONS ENGAGEMENTSPREPARE AN AGREEMENT ON FILE
THE WORK IN MOTION

THE EVENTS. THE RESPONSE. THE RECORD.

THE RESPONSE PATH

STABILIZE.
RECOVER. VERIFY.

  1. 01

    Scope the business impact

    Identify affected systems, the operational impact, recent changes, stakeholders, and known facts.

  2. 02

    Coordinate the technical work

    Bring the relevant infrastructure, security, cloud, application, and vendor workstreams into a response plan.

  3. 03

    Prove the recovery

    Validate the business workflow, document what was restored, and separate confirmed outcomes from remaining issues.

  4. 04

    Close the operational gap

    Build the incident record, establish next actions and owners, and improve the monitoring, controls, or recovery plan.

Remote engineering and onsite requirements are coordinated around the incident, location, access, and agreed scope.

SEE A SAMPLE INCIDENT BRIEF · PDF
STRATEGY THROUGH OPERATIONS

BE READY
BEFORE IT HAPPENS.

Establish environment knowledge, documentation, escalation paths, and priority access through a scoped readiness or operations engagement.

DISCUSS READINESS