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3PS
CRITICAL RESPONSE ↗TALK TO 3PS
MSP PARTNERS / 3PS

WE TAKE THE FIRE.
YOU KEEP THE CLIENT.

When a client has ransomware, a failed restore, a business outage, or a vendor deadlock, 3PS can step in as your senior escalation bench. You keep the relationship. The delivery model, responsibilities, and commercial terms are agreed before work starts.

DISCUSS A PARTNERSHIPEXPLORE THE ENGAGEMENT

500+ customers served.
Backed by 100+ professionals and technical resources across our delivery network.

THE STANDARD PARTNER MODEL

YOUR ACCOUNT.
OUR TECHNICAL DEPTH.

White-label under the MSP by default. Direct with a referral fee only when everyone agrees in writing before work starts. Define the handoff while there is time to make a clear decision.

READ THE NO-POACH PROMISEBOOK A PARTNER CALL
THE WRITTEN PROMISE

PROTECT THE RELATIONSHIP.
PUT IT IN WRITING.

You need confidence in the escalation partner before you introduce the client. Our no-poach promise belongs in the agreement, alongside the delivery and commercial model.

No solicitation

We do not pursue referred clients for managed services, retainers, or stack work without written partner approval.

The partner owns the MSP lane

Helpdesk, recurring managed services, user support, and normal account ownership stay with the partner.

The record goes back

The partner gets the timeline, actions, evidence index, restore status, remaining risk, and next-fix list.

Referral fee

Typical starting point: $500 to $2,500 on emergency-only referrals, or 10% of first-year retainer revenue if the referred client becomes retained, agreed before the introduction.

White-label billing

For white-label work, the MSP bills the client and 3PS invoices the MSP. Direct billing happens only with written partner approval.

FROM ESCALATION TO HANDOFF

OWN THE HARD PART.
RETURN A CLEAR RECORD.

  1. 01

    Call us in early

    Bring us in when a critical issue, difficult recovery, or vendor loop is consuming your team. Confirm availability and the scope of the response.

  2. 02

    Work under the agreed model

    Choose white-label, partner-led, or direct referral before the emergency. Establish the approval path, client communication, and billing responsibilities.

  3. 03

    Coordinate the technical response

    Senior engineers take on containment, restore triage, Microsoft 365 and identity checks, backup validation, vendor escalation, and leadership-ready facts.

  4. 04

    Hand the record back

    Close with an incident brief and a clear next-fix list so the partner can keep leading the account after the immediate problem is resolved.

FROM THE SIGNAL TO A RESPONSIBLE RESPONSE.
WHERE 3PS FITS

THE ESCALATION
YOUR TEAM CAN CALL.

Use 3PS for complex work that needs senior engineering and coordination, including regulated clients where HIPAA, SOC 2, CMMC, counsel, insurer, or audit constraints shape the engagement.

Ransomware

Contain spread, preserve evidence, validate backups, coordinate vendors, and brief leadership.

Failed restore

Establish what works, what failed, what data is recoverable, and which recovery path is supported by the evidence.

Vendor deadlock

Make the handoff and system boundaries clear with timelines, packet captures, logs, tickets, and coordinated escalation.

Exposure report

Give the client a clear attack-surface or dark-web brief that supports a practical next decision.

Before the first escalation, request the written no-poach agreement, choose the commercial model, and document when and how to hand us the call.

START THE MSP PARTNER AGREEMENTEXPLORE CRITICAL RESPONSE
STRATEGY THROUGH OPERATIONS

LET’S DEFINE
THE NEXT MOVE.

Bring the objective, the environment, and what needs to change. We will connect the right disciplines around a defined engagement.

DISCUSS A PARTNERSHIP