Repeat incidents
Group recurring symptoms, investigate patterns, and identify the system changes and owners needed to address them.
MANAGED IT OPERATIONS / 3PSOPERATE TODAY.
OPERATE TODAY.
IMPROVE WHAT COMES NEXT.
3PS connects monitoring, engineering oversight, security coordination, vendor management, and executive guidance around an agreed operating scope. Daily work informs the roadmap, budget decisions, and improvements that follow.
500+ customers served.
Backed by 100+ professionals and technical resources across our delivery network.
Build the operating picture.
Start with business priorities, the current environment, internal responsibilities, and recurring issues. Agree the service scope and review arrangements before transition.
- 01
Map critical workflows
Identify the systems supporting revenue, operations, care, billing, shipping, and compliance, including their dependencies.
- 02
Review recurring issues
Connect ticket themes, outage history, vendor loops, restore failures, and user complaints to the affected workflows.
- 03
Prioritize the risks
Review identity, backup, endpoint, network, cloud, application, and vendor issues by business consequence.
- 04
Define responsibility
Assign ownership for systems, vendors, access, backups, licenses, changes, and escalation paths.
- 05
Progress the agreed work
Coordinate engineering changes, operational issues, vendor actions, and roadmap priorities within the agreed scope.
- 06
Review progress
Show completed work, open risks, blockers, and decisions requiring leadership attention.
Give recurring problems deeper ownership.
Vendor boundaries
Collect evidence, test competing explanations, and coordinate the next action across internal teams and suppliers.
Environment knowledge
Keep critical workflows, access paths, systems, contracts, vendor contacts, and recovery assumptions documented.
Leadership visibility
Connect service patterns, risk, spending considerations, and improvement progress to decisions the business needs to make.
THE WORK IN MOTION
Connect the signals to a decision.
See the work and the next decision.
Environment record
Critical systems, owners, vendors, access paths, backups, and dependencies kept within the agreed documentation scope.
Recurring-issue review
Ticket themes, outages, root-cause candidates, business effects, and the next investigation or engineering action.
Risk and improvement priorities
Risks, roadmap work, security concerns, and the owners responsible for the next step.
Vendor action record
Open issues, requested evidence, agreed dates, blockers, and escalation responsibility.
Monthly operating brief
Completed work, open issues, project and roadmap progress, budgeting considerations, and leadership decisions.
Examples of continuing work. The agreement defines covered systems, deliverables, resources, working hours, reporting, and response commitments. Hardware, software, dedicated resources, and projects are included only when stated; Critical Response is separately priced.
Choose the role 3PS takes.
Readiness
Your team runs daily operations. 3PS maintains preparation, environment knowledge, strategic review, and escalation readiness.
Operations
Add active engineering, infrastructure and security oversight, vendor coordination, and technology planning.
Critical Systems
Bring deeper engineering, security operations, and continuity work to the critical platforms identified in scope.
Enterprise and global operations
Define dedicated or embedded resources, sites, coverage, and responsibilities around larger or more complex requirements.
Examples of continuing work. The agreement defines covered systems, deliverables, resources, working hours, reporting, and response commitments. Hardware, software, dedicated resources, and projects are included only when stated; Critical Response is separately priced.
LET’S DEFINE
THE NEXT MOVE.
Bring the objective, the environment, and what needs to change. We will connect the right disciplines around a defined engagement.
DISCUSS MANAGED OPERATIONS